The maximum delivery time will be 7-10 working days however we are aiming to dispatch all orders sooner than this. All Items are printed bespoke upon receipt of orders and are therefore non-returnable unless a fault is found with the product.
Upon dispatch, you will receive notification via text or email (or both) from the courier confirming that they have your parcel and when it should be delivered.
Can I contact someone about my order?
If you need to contact someone regarding your order please use the contact us form on the site, we do not accept telephone calls all correspondence will be over email.
We will always respond within 2 working days set link to contact us page ‘Here’
If you have made an error with your order please notify us via the contact us form with a note to action set link to contact us page ‘Here’ clearly stating your order number within 24 hours of placing your order.
You must inform us via the contact us form set link to contact us page ‘Here’ within 72 hours of receiving an incorrect order confirming what items are incorrect and your desired
If you inform us after 72 hours, we cannot accept returns.
Unfortunately, as all orders are made bespoke, we are unable to offer any returns unless the item is faulty.
We promise to refund or exchange any items that are faulty within 30 days from the date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in any way and this has caused the fault.
Please raise a query set link to contact us page ‘Here’, stating your order reference as the subject, we may email requesting an image of the faulty item.
To raise a return request, please submit using the below link:
https://enter webstore address/how-to-return-to-us
Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 5 working days to process your return from the time it is received at the returns department.
If you are returning items for a refund because they are faulty we will refund you the price you paid for the item and return delivery charge upon proof of payment receipt.
Please note that we cannot accept any returns hand delivered, please ensure that they are all sent via delivery.
Once we receive your returned item(s) a new order will be placed into the schedule and processed
within the standard 7-10 working days
If your order is damaged please raise a query set link to contact us page ‘Here’, stating your order reference as the subject, we may email to request an image of the damaged consignment.
We will email returns documentation to enable the return of the parcel, the return address will be shown clearly on the documents.
If you inform us after 72 hours, we cannot accept returns.
Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.
You can cancel your order for any reason up to the point production has begun and before your order has been dispatched any payments made shall be refunded in full within 28 days. Please note goods are ordered & printed upon receipt of your order so if production has begun to personalise the goods with the chosen logo, unfortunately, we are not able to cancel your order.
For more information please see our Terms and Conditions.
Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
PROCESSES
We use several processes to apply logos to garments:
Ensure the garment care label instructions are followed
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